Privacy Policy

  • We pride ourselves in safeguarding your information. We do not sell or share your information with third parties that are not directly involved in your care.
  • Our doctors, medical assistants that are directly with your care at will have access to your medical and personal information as needed to complete payments, request labs, to provide follow-up care.
  • Electronic transmission may be compromised at no fault of due to illegal access beyond our security precautions.

Health Data

Personal health and medical data are separated by specific provisions and exemptions.

  • upholds all required regulations governing healthcare regulations which ensures that our medical records are secured.
  • To keep our consumers current, data such as product and service reviews by patients are available on

 Payment Data

When payments are submitted online, your card data is processed based on the terms of financial regulations stipulated by the government which we adhere.

Patient Access to Data

Patients can access and update their personal profile and medical record by accessing their account.

Retention of Data

Patient data will be retained as required by law for healthcare providers. This is necessary to protect both patient and provider in case of legal proceedings. Patient’s account can be disables upon request.

Your safety and privacy is our great concern. Please contact us immediately (email for any information if you feel your personal data has been compromise.


Informed Consents

The purpose of is to provide patients with access to health advice and treatment for specific diseases and/or ailments. Therefore, it is imperative that you provide us with accurate information. We also require you to confirm your individual identity in order to secure your personal and medical records.

How to confirm your identity:

When completing our consultation form, you will be required to submit the following:

  • Full First and Last Name
  • Date of Birth
  • Gender
  • Address
  • Telephone Number
  • Email
  • Physical and Billing Address


Additionally, you will be required to verify identify by providing an unexpired ID such as:

  • Driver’s License
  • State ID
  • Passport


Once identity has been verified, patients may update their identity any time they access the patient portal on using their email and password.

Telemedicine  Services

Each consultation requires patients to complete a medical questionnaire. While completing the questionnaire, some options may prevent a patient from receiving services or treatments. Some exclusions include:

  • Signs and Symptoms that demonstrates a more serious condition
  • Some autoimmune illnesses or other long-term illnesses
  • Excessive prescription requests
  • Error in questionnaire
  • Based on the provider’s discretion


When telemedicine is not the suggested option, the patient will be advised to contact their physician or seek emergency treatment.

Doctor Alexa follows industry standards to protect the Personal Information submitted by our patients during transmission and submission. These measures are in place to safeguard the security of patient’s information and to ensure that your choice to use our services does not compromise your information. We take strong precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

When orders are submitted with DoctorAlexa, we provide secure server software with end to end encryption with TLS 1.2 SSL before it is sent over the internet. Information is not shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your Personal Information may be stored and processed in different sites or locations where DoctorAlexa or its subsidiaries is located.
You also have a significant role in protecting your information. Other than SHL personnel that provide you with our services, no one can see or edit your personal information without knowing your username and password, so do not share these with others.

You are free to visit and use our Website without providing any Personal Information. However, DoctorAlexa offers services on our Website that require registration and submission of Personal Information. In order to register or otherwise take advantage of the personalized services that we offer on our Website, you will have to provide Personal Information. The Personal Information we might request from you may include your name, address, email address, phone number and, if you are making a purchase of products or services, personal medical data and your billing/debit/credit card information.
By way of example only, some situations in which we may request Personal Information include: when you register or continue as a guest to complete a consultation request to DoctorAlexa,  when you participate in a survey on our Website; or to when you wish to participate in one of our interactive forums, including video chat.

As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information (which does not identify individual users) to analyze trends, to administer the Website, and to identify and solve hardware and software problems as they arise.

We may use cookies on our Website to determine the number of unique visitors, to personalize your online experience, to identify returning visitors, and to provide you with messages of interest to you. Your browser may be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar.

We may use a third-party tracking service that uses cookies and log files to track non-personal information about visitors to our Website in the aggregate. We may also share non-personal information with third parties such as advertisers and partners. This non-personal, aggregate data is used to analyze trends, to track user movement around the Website, and to gather demographic information about how members, subscribers, and/or visitors use our website.